Level 1 Certificate in Customer Service
Level 2 Diploma in Customer Service
Level 3 Diploma in Customer Service
level 4 Diploma in Customer Service
- Deal with customers face to face
- Recognise and deal with customer queries, requests and problems
- Develop customer relationship
- Communicate using Customer Service language
- Use social media to deliver Customer Service
- Understand Customers
- Manage personal performance and development
- Promote additional products and/or services to customers
- Principles of Customer Service
- Understand employer organisations
- Make telephone calls to Customers
- Resolve customer complaints
- Communication in Customer Service