Customer Service Level 1 to 4

Customer Service Course
Level 1, 2, 3 & 4 Certificate in Customer Service

Qualification content
The qualifications consist of several units:

  • Deal with customers face to face
  • Recognise and deal with customer queries, requests and problems
  • Develop customer relationship
  • Communicate using Customer Service language
  • Use social media to deliver Customer Service
  • Understand Customers
  • Manage personal performance and development
  • Promote additional products and/or services to customers
  • Principles of Customer Service
  • Understand employer organisations
  • Make telephone calls to Customers
  • Resolve customer complaints
  • Communication in Customer Service